HVAC repair
Can be an emergency: see the read below
Air conditioners and heat pumps that will not start are usually being told not to — the thermostat, a breaker, the outdoor disconnect or a full condensate pan. Ice on the lines, a burning smell or a breaker that trips again needs a technician.
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Start with the problem
- AC not turning onAn air conditioner that will not start at all is usually being told not to: the thermostat is off, on the wrong mode or has dead batteries, a breaker or the outdoor disconnect is off, or a full condensate pan has tripped the float switch that shuts the system down.
- HVAC not coolingStep-by-step guide.
- Furnace blowing cold airThe most common cause is the thermostat fan set to ON instead of AUTO, which runs the blower even when the burners are off.
Every HVAC problem, by brand
HVAC leaking waterUsually urgent, and it can be an emergency
Is it an emergency? Usually urgent, and it can be an emergency. Turn the system off at the thermostat, soak up standing water and keep it away from outlets and the unit's wiring. If water is coming through a ceiling or reaching electrics, switch off the breaker and treat it as an emergency.
HVAC not workingUsually not, but it can be
Is it an emergency? Usually not, but it can be. Because this can be an emergency, leave it off and get it checked; don't reset it or turn it back on. It becomes urgent when the home is dangerously hot or cold for someone vulnerable; if you smell gas or burning, leave the system off, get out if you smell gas, and call 911 or the gas company.
HVAC won’t startUsually not, but it can be
Is it an emergency? Usually not, but it can be. Because this can be an emergency, leave it off and get it checked; don't reset it or turn it back on. Stop and call a pro if it keeps tripping the breaker, smells like burning, or you smell gas.
HVAC making a loud noiseUsually not, but it can be
Is it an emergency? Usually not, but it can be. A new grinding, rattling or humming most often comes from a fan, motor, belt or loose panel. Stop using it and cut the power if the noise comes with a burning smell, smoke or sparks; if it runs on gas and you smell gas, leave and call the gas company or 911 from outside.
HVAC smells like burningTreat it as urgent
Is it an emergency? Treat it as urgent. Turn it off and switch off its breaker, and do not use it again until the cause is found. If you see smoke or flames, or smell gas, get everyone out and call 911.
HVAC flashing an error codeUsually not, but it can be
Is it an emergency? Usually not, but it can be — the code is the appliance reporting a fault it detected. Note the code. Because this can be an emergency, leave it off and get it checked; don't reset it or turn it back on. If the code returns with a burning smell, smoke or a leak, leave it off and call a pro.
Related problems
Other appliances
Water heater repair
Dishwasher repair
Refrigerator repair
Microwave repair
Furnace repair
Washer repair
Dryer repair
Range repair
Oven repair
All appliancesBy brand
Error codes
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What a property manager should do when a resident reports AC not cooling: the first message, how urgent, who to send.

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