For property managers
Tenant reports the AC isn’t cooling
Updated 30 Sep 2026 · AR Logic LLC
THIS WEEK — sooner in extreme heat
An AC that runs but does not cool is usually THIS WEEK — urgent in extreme heat or when someone vulnerable lives there. Have the tenant confirm the thermostat is on Cool and set below room temperature, replace a clogged filter, and check the outdoor unit is running; ask for a photo of the thermostat and one of the outdoor unit, then book an HVAC technician for anything past that.
Snap a photo — see what it is, how urgent, who to call.
One photo of the problem. fixRAgent reads it and gives you a Triage Profile.
Triage a photo nowNo sign-up.
Take the photo. We’ll tell you what it is.
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A real Triage Profile for this photo
- Reported
- “AC is running but the house won’t cool down”
- What it is
- Thermostat
- How urgent
- This week
- Who to call
- HVAC technician
The room is well above the set point while the system runs.
Photo from a building we own. Read by fixRAgent on 30 Sep 2026; 3 of 3 independent reads agreed. Open this Triage Profile
A real Triage Profile for this photo
- Reported
- “outside AC unit running but the house is not cooling”
- What it is
- Central air conditioner condenser
- How urgent
- This week
- Who to call
- HVAC technician
Severe rust on the housing and fan guard; with no cooling reported, the coils, electrics and refrigerant need a technician.
Photo from a building we own. Read by fixRAgent on 30 Sep 2026; 3 of 3 independent reads agreed. Open this Triage Profile
Your first message to the tenant
Thermostat on Cool, set below the room temperature, fan on AUTO.
Air filter: a clogged filter can freeze the indoor coil and cut cooling — replace it [1].
Is the outdoor unit running? If it is silent, check its breaker and the disconnect box beside it [2].
Ice on the copper line or the indoor unit: switch cooling off and run the fan only, then book a technician.
A photo of the thermostat screen and one of the outdoor unit.
How urgent is it?
Who to send
HVAC technician.
What to say to the tenant
“Thanks for the photos. I’m booking an HVAC technician to look at the system this week. If it gets dangerously hot for anyone in the home, tell me straight away and we’ll move it up.”
The Triage Profile writes this line for every photo, matched to how urgent it is.
What to record
- The indoor temperature and set point from the tenant’s thermostat photo.
- What the technician found (charge, coil, capacitor) and the unit’s age.
Next time
ENERGY STAR: clean indoor and outdoor coils before warm weather and have the refrigerant charge checked in a spring tune-up [1].
Sources
Got the tenant’s photo?
Drop it here. The Triage Profile says what it is, how urgent it is, who to send, and what to tell the tenant.