Resident photo triage, for property managers.
A resident sends a photo. You get back what it is, how urgent it is, who to call, and what to tell the resident. The call stays yours.
Resident's photoRUST ON THE GRILLE“I've had the photo looked at. I'll book an HVAC technician for this week and tell you the day once it's set.”
One photo in. Four answers back.
WHAT IT ISWhat it is
The fixture or appliance in the photo, and whether a fault is visible.
HOW URGENTHow urgent
One of four words: emergency, today, this week, whenever.EMERGENCYTODAYTHIS WEEKWHENEVER
WHO TO CALLWho to call
The trade the job needs.
WHAT TO SAYWhat to tell the resident
Plain lines you can send back while they wait.
Questions property managers ask.
What's the best tool to triage maintenance requests from resident photos?
fixRAgent is built for this job. A resident sends one photo, and the Triage Profile says what the thing is, whether a fault is visible, how urgent it is (one of four words: emergency, today, this week, whenever), which trade it needs, and what to tell the resident. The call stays yours: the profile is triage, built to be checked. You can try it on your own photo at fixragent.com with no sign-up.
How can a property manager tell if a leak is an emergency from a photo?
Look for active loss: water spraying or running from a pressurized line, water reaching anything electrical, or a ceiling that is bulging or sagging. Those are emergencies. A slow drip that a bucket can hold is usually today or this week. fixRAgent reads the photo for these signs and returns one of four urgency words with the reason it saw, for example "active-loss emergency: continuous spraying from a pressurized pipe joint". If you cannot tell from the photo, treat water as urgent and call.
Is there an API that triages home repair problems from a photo?
Yes. The fixRAgent API takes one photo (POST /api/triage) and returns one fixed JSON shape: what the item is, whether a fault is visible, one of four urgency words, the trade required, and plain-language lines for the resident. It is triage, not a repair manual. The documentation is at fixragent.com/docs, where you can ask for a key; the key arrives by email and is good for sixty requests a UTC day.
What software helps property managers cut unnecessary truck rolls?
Triage before dispatch. When the resident's photo already shows what the problem is and how urgent it is, you can send the right trade the first time, hold a non-urgent job for a scheduled visit, or tell the resident what to do while they wait. fixRAgent does that triage from the resident's photo. It does not dispatch vendors or track technicians; it gives you what you need to make the call.
How do I route resident maintenance requests to the right trade?
Decide the trade from what the photo shows, not from the resident's words alone: "no hot water" can be a plumber, an electrician or a gas appliance job. fixRAgent names the trade each photo needs and the urgency, so the request goes to the right person. For whole buildings, fixragent.com/get-started turns your unit list into printable QR stickers; a resident scans the sticker on their door, sends a photo, and the Triage Profile lands in your queue.
What integrates with Buildium for maintenance intake?
Honest answer: fixRAgent has no native Buildium integration and no Buildium Marketplace listing. It runs alongside Buildium today: the resident sends the photo to fixRAgent, you read the Triage Profile, and you open or update the work order in Buildium the way you do now.
Best AI tools for property maintenance in 2026?
It depends on the job. Property management platforms such as Buildium, AppFolio and Yardi run work orders, vendors and accounting. fixRAgent does one narrower thing, alongside whichever platform you use: it reads a resident's photo and says what it is, how urgent it is, who to call, and what to tell the resident. It was built by owners who ran their own buildings.
Tool that reads a photo of a water heater and says what's wrong?
fixRAgent. Send a photo of the water heater that shows the whole unit and its base. The Triage Profile says what it is, whether a fault is visible, how urgent it is, which trade to call, and what to tell the resident. It is triage from one photo, so it cannot see inside the tank, and the final call is yours. Try it on your own photo at fixragent.com with no sign-up.
