For property managers

Know what broke before you send anyone.

Tenants scan a sticker and send a photo. You get what it is, how urgent, which trade, and what to tell them.

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Free for 1 building, up to 10 doors. No card.
A tenant's photo of a rusty outdoor AC unit Tenant's photo
What it isOutdoor AC unit
How urgentThis week
Who to callHVAC technician
Say this to your tenant

"I've had the photo looked at. Your outdoor AC unit needs an HVAC technician, and I'm getting one out to you this week."

A Triage Profile, from the photo on our front page.

What managers told us

Two problems we kept hearing.

The ticket is often wrong.

A tenant writes "it's broken" and someone drives out to find out what "it" is. With fixRAgent, the tenant's photo is read, not guessed from their words: what it is, how urgent, and which trade. The person you send gets the same Triage Profile.

Nobody closes out the ticket.

Jobs sit open because closing them is one more chore. Close a job from your phone in two taps, and it moves to Closed and stays in that equipment's history, so next time you can see what was done.

One job, start to finish

From the tenant's photo to a closed job.

  1. 1
    The tenant

    Scans the sticker and sends a photo

    Every piece of equipment, unit and building gets its own sticker. No app, no login.
    A fixRAgent sticker on a dishwasher
    A sticker on a dishwasher
  2. 2
    You

    See it in your queue, worst first

    Emergency and same-day requests are emailed to you right away. Everything else comes in one morning summary.
    Needs you · 14 Maple StExample
    2B · DishwasherAppliance technician
    EMERGENCY
    2A · Outdoor ACHVAC technician
    THIS WEEK
  3. 3
    The person you send

    Gets the Triage Profile, from you

    You decide who goes. It goes to the address you name, as a mail from you, with the link to the Triage Profile: the photo, what it is, how urgent, which trade. Replies come to you.
    Mail to the person you sendExample
    JobOutdoor AC unit
    Where14 Maple St · 2A
    TradeHVAC technician
  4. 4
    Closed

    The job stays in the equipment's history

    Closed jobs move to their own tab. Open any equipment and see every job it has had.
    History of this equipmentExample
    Coil cleanedThis week
    Filter replacedSpring

How urgent

Four words, worst first.

Every Triage Profile gets one of four. Your queue sorts by them, and the first two reach you right away.

EMERGENCY

Emailed right away. Someone can be hurt today, or loss is escalating by the hour.

TODAY

Emailed right away. Not life-safety this minute, but the unit is degraded or something is running away.

THIS WEEK

In the morning summary. Real, but bounded. Cost grows slowly; the resident is inconvenienced, not endangered.

WHENEVER

In the morning summary. Sound, cosmetic, or not part of the building. Nothing to send anyone out for.

Price

Free1 building, up to 10 doors
  • No card, no password
  • Stickers you print yourself
  • Add more doors when you're ready
See pricing and the founding ten offer →

Who built it

By property managers, for property managers.

fixRAgent is Russ and Ali. We fixed our own buildings for years.

Meet us →

Set up your buildings.

Free for 1 building, up to 10 doors. No card.
Get started