QR codes for maintenance requests: how a sticker in each unit works

1. Scans the sticker with the phone camera. It opens a request page for whatever the sticker belongs to: one piece of equipment, the whole unit, or the building’s shared spaces.

2. Sees anything already reported there, newest first, with its live status — so a second tenant does not have to report the same thing twice.

3. On a whole-unit sticker, picks what the problem is with: one of the unit’s listed equipment, or “Something else” for a door, window, wall, floor or ceiling.

4. Takes a photo (optional, but it helps a lot), says briefly what is happening, and can leave an email for status updates.

5. Gets status emails when the request is reviewed, passed on and completed, if they left an email. Rescanning the sticker shows the live status.

• Each report in one queue, labelled with the property and with the unit and equipment the sticker or the tenant’s pick names.
• The Triage Profile for the photo: what the asset is, whether a fault is visible, one of four urgency words, the trade to call, and a line for the tenant.
• An email to every owner and manager on the account as soon as a report is read as EMERGENCY or TODAY; THIS WEEK and WHENEVER reports come together in one morning summary email.
• You decide who goes. fixRAgent does not dispatch vendors or book visits.

1. At fixragent.com/pm-onboard, enter your email. A sign-in link arrives; there is no password.

2. Name your portfolio.

3. Paste your unit list straight from Excel or Sheets. Columns: property, unit, asset type, then make, model, serial and install year (optional — they power the maintenance schedule).

4. Print the QR pack. It has one sticker for each piece of equipment on your list, one “Whole unit” sticker for each unit, and one “Building” sticker for each property. Stick each equipment code on or next to its equipment, the “Whole unit” code inside the unit’s door, and the “Building” code in the hallway or laundry.

Set it up for your buildings at fixragent.com/pm-onboard, or use fixRAgent inside Claude or ChatGPT from fixragent.com/connect-ai.html.

With fixRAgent you get all three, and each catches different reports.

An equipment sticker ties a report to that one piece of equipment, with its make, model and age if you listed them, and shows a second tenant what has already been reported on it.

A “Whole unit” sticker is for anything not tied to listed equipment: a broken door knob, a window, a wall, a floor. The tenant picks the equipment from the unit’s list or “Something else”, and sees what has already been reported anywhere in the unit.

A “Building” sticker is for the hallways, laundry, parking and other shared spaces. It shows only shared-space reports, never a unit’s own, because anyone passing can scan it.

• A sticker’s address never changes once it is issued. Pasting the same list again changes nothing and reprints the same stickers; adding units later keeps every existing sticker as it is.
• Every sticker points at fixragent.com/t/ followed by its own code. That code is what lets someone file a request against that unit, equipment or building, so print it — do not post it online.
• Tenants who will not scan can open the same link printed under the code.