Terms of Service
These terms are a contract between you and AR Logic LLC ("AR Logic", "we", "us"), a limited liability company, for everything at fixragent.com: the triage card, the repair-guidance tool, accounts and paid plans, the shared-card and outcome pages, and the landlord pages. The /api/triage door has its own API Terms, which sit on top of these. Our Privacy Policy says what we collect and what we do with it; it is part of these terms.
By using fixRAgent you agree to these terms. If you use it for a company, a landlord, a property manager or a contractor, you agree on their behalf too, and you confirm you are allowed to.
What fixRAgent is, and what it is not.
1. What fixRAgent is, and what it is not
fixRAgent triages a maintenance photo: it says what the thing in the photo is, how much urgency it carries, which trade to call, and what to say to the person waiting. It is maintenance triage: a routing aid. It is not a licensed trade, not an inspection, not a qualified person's assessment, not an engineering opinion and not professional advice. It does not decide whether a home is legally habitable, whether work meets code, whether a landlord has met a legal duty to repair, or whether the law requires a particular trade.
- The engine can be wrong. The card is produced by an automated image model reading one photo, with rules applied in code. It does not see the room, the smell, the sound or the history. A read can name the wrong thing, miss a fault that is there, or name one that is not.
- The four urgency words — EMERGENCY, TODAY, THIS WEEK, WHENEVER — are assigned by our code from the engine's answer. They are a routing aid, not a promise that nothing worse is going on.
- "No fault was found" means nothing was named. It does not mean nothing is wrong. One read of one photo cannot prove absence.
- How sure the card is is shown as how many independent reads of the same photo agreed. Reads can agree and still be wrong.
- The older repair-guidance tool (the flow that lists parts, steps and stores) is the same kind of thing: guidance generated from a photo and your description, for you to check with your own eyes and, where needed, with someone qualified.
Danger: read this before you act on any card.
2. Danger: read this before you act on any card
Some things are licensed-trade jobs and nothing on this site changes that: gas, mains electrical work, anything structural, refrigerant, and any work where a mistake can hurt someone. Stop and call someone qualified.
If any of these is true, treat it as an emergency no matter what the card says:
You smell gas. Leave, do not operate switches, and call the gas utility or emergency services from outside.
You see sparks, smoke, scorching or a burning smell at wiring, a panel, an outlet or an appliance. Cut the power at the breaker only if you can reach it without touching anything wet or damaged, then call an electrician.
Water is on, in or near anything electrical. Do not touch it. Cut the power if you can do so from a dry place.
A floor, wall, ceiling or roof is moving, sagging or cracking. Leave.
If you run a maintenance queue — as a landlord, a property manager or their staff — a card is where a person's decision starts, not where it ends. These terms are not in front of you when you act, so read every card that way: a person on your side makes the call. A card never tells you that a legal deadline to repair has been met; the duties the law gives a landlord stay with the landlord.
Our rules mark visible wiring a person could touch, and water in contact with anything electrical, as EMERGENCY by definition, and that floor cannot be lowered by anything else on the card. The floor only works when the photo shows the hazard. Your eyes see more than the photo does.
Using fixRAgent, and what you send.
3. Using fixRAgent
- Age. You must be 18 or older, or use fixRAgent with a parent or guardian.
- Accounts. You are responsible for what happens under your account and for keeping your sign-in to yourself. Tell us at legal@fixragent.com if you think someone else is using it.
- Free use has limits. We allow a small number of free reads per person or device before asking you to sign in or pay. The current allowance is shown in the app. We count it with cookies and local storage on your device and with records on our side, and we may change the allowance.
- Paid plans. Some parts of the repair-guidance tool are sold as a subscription. The price and the billing period are shown at checkout. Payment is taken by Stripe; we never see your card number. A subscription renews at the end of each period until you cancel. You can cancel at any time and keep access to the end of the period you paid for. We do not refund part of a period unless the law where you live requires it. We can change a plan's price or contents, or withdraw a plan, with notice; a price change applies from your next renewal.
- Availability. We can change, pause or stop any part of fixRAgent at any time.
4. Acceptable use
You agree not to:
- use fixRAgent for anything unlawful, or to harm anyone;
- upload a photo you have no right to upload, or one that shows a person, an identity document, a screen, a letter, or anything else that is mainly about a person rather than a building, a fitting or an appliance;
- upload anything that is not a real photo of a real problem in order to test, probe or game the engine, unless we have agreed to it in writing;
- try to extract our prompts, rules or model configuration, or to reverse engineer any part of the service;
- scrape, crawl or bulk-download any part of the site, or run automated traffic against it, other than through the API under the API Terms;
- resell, sublicense or redistribute the card, the guidance or our content as your own;
- share a card link or QR code in a way that misleads anyone about what it is;
- interfere with the service, its limits or its security, or use someone else's account.
5. What you give us
When you use fixRAgent you may hand us photos, typed descriptions, an email address, a phone number, answers about what happened afterwards, and feedback. Together these are "your content".
You confirm that you have the right to give us your content, and that where a photo shows someone else's home or workplace — because you are a tenant, a landlord, a manager, a technician or a contractor — you are allowed to take it and to send it to us for this purpose, and that you have obtained whatever permission the law where that person lives requires before you send it. If you are a landlord or a property manager, you also give your residents the notice the law requires about the service providers you use, and you send us only what the repair needs. Do not send a photo that shows a person, an identity document, a screen, a letter or anything else that identifies someone; section 4 says the same.
Your content, and ours.
6. Licence and data rights
6.1 You own your content
Nothing in these terms takes ownership of your photos or your words away from you.
6.2 The licence you grant us
By giving us your content you grant AR Logic a non-exclusive, worldwide, royalty-free licence, which we may pass on to the processors that run the service for us and to any successor to our business, to use your content in identified form only to:
- host, store, copy, resize, re-encode, strip metadata from, hash and back it up;
- process it through automated models and rules to produce the card, the guidance and anything else the service returns to you;
- keep the service secure, support you, and check how well the service works — including people and machines reviewing, labelling and measuring a read against what happened afterwards (the outcome loop);
- do anything else you have separately and expressly agreed to.
That licence lasts as long as we hold the identified copy, and ends when it is deleted as 6.4 describes. Anything more — training, tuning and benchmarking models, and improving the engine across everyone's reads — we do only with de-identified and aggregate data, as 6.3 describes.
This licence covers content sent through every door: the card on the site, the landlord pages, shared cards, the outcome pages, the repair-guidance tool, resident and manager intake pages, and the API. Where a property manager sends us resident or work-order information under a signed agreement, that agreement governs it, and we do not train models across the businesses we work with on identifiable resident or work-order data.
6.3 De-identified and aggregate data
"De-identified data" is data that cannot reasonably be linked, directly or indirectly, to you, your household or your home. Removing your name, contact details and account identifiers is the start, not the end: we also remove or generalise addresses, unit numbers, free text and image metadata, and anything else that could point back to you in context, and we keep controls in place that stop anyone re-identifying it. "Aggregate data" is de-identified data combined with other people's so that it describes patterns rather than one person.
AR Logic owns all de-identified data, aggregate data, and the labels, records, statistics, rules and models derived from your content, and may keep and use them for any lawful purpose, including sharing them with partners and publishing findings. We never publish or share a benchmark that identifies a business without that business's permission. We will not try to re-identify anyone from de-identified data, and we require anyone we share it with to agree to the same.
6.4 What survives deletion
When you ask us to delete your content, we delete the identified copies as the Privacy Policy describes. De-identified data, aggregate data, derived labels and anything already used to improve a model may be kept. We also keep the record that you gave consent — which text you saw and when — because it is the proof that the licence was granted.
6.5 Consent records
Each time you hand us a photo to keep, an email address or a phone number, we store the version of the consent text you saw at that moment and the time. That record is part of your content and is kept as 6.4 describes.
6.6 Written agreements
If you or your organisation has a signed written agreement with AR Logic — a pilot, a services or a data-processing agreement — it controls over these terms for everything it expressly addresses, including how data is used, secured, kept and deleted, confidentiality, and liability.
6.7 Feedback
If you send us ideas, suggestions or bug reports, we may use them without any obligation to you.
7. Our property
The engine, its rules and prompts, the card and its wording, the site, the documentation, the code, the shape of the answer the API returns, and the fixRAgent name and wordmark belong to AR Logic or its licensors. You may use the service as these terms allow and nothing more. Building against the API is covered by the API Terms.
8. Other people's services
- Stores and trades. Some links on fixRAgent may be compensated or affiliate links. At present, qualifying Amazon links are affiliate links, and as an Amazon Associate fixRAgent may earn from qualifying purchases. Links to other third-party services are provided for convenience unless we clearly disclose a compensated relationship. Third parties have their own terms and AR Logic is not responsible for them.
- Videos. Some guidance embeds a YouTube video. YouTube's terms apply to the video.
- Payments. Stripe processes payments under its own terms.
Warranty and liability.
9. No warranty
fixRAgent is provided as it is and as it is available. We make no warranty of any kind, express or implied, including that a card or any guidance is correct, complete, repeatable or fit for a particular purpose, that the service will be available or free of faults, or that anything on the site is suitable for your situation. No pilot result, metric or score is a promise about a repair's outcome, legal compliance, cost savings or a contractor's work. Where the law where you live does not allow a warranty to be excluded, it is limited to the shortest period and smallest scope the law allows.
10. Limitation of liability
To the fullest extent the law allows:
- AR Logic, its members, employees and processors are not liable for any indirect, incidental, special, consequential or punitive loss, or for lost rent, lost profit, lost data, water damage, fire, injury, the cost of a trade you called or did not call, or any loss that comes from acting or not acting on a card, guidance or anything else the service returned.
- Our total liability to you for everything arising out of fixRAgent, in any 12-month period, is limited to the greater of the amount you paid us in the 12 months before the claim and one hundred US dollars.
- These limits apply whatever the legal basis of the claim, even if we were told the loss was possible, and even if a remedy fails of its essential purpose. Some places do not allow some of these limits; there, they apply as far as the law permits, and nothing in these terms limits a liability that the law does not allow to be limited.
- A signed agreement for a paid or business pilot sets its own cap, and that cap applies instead of this one.
11. Your responsibility to others
You will defend and hold AR Logic harmless from a claim by someone else — a tenant, resident, owner, contractor or anyone else — and the loss and reasonable legal fees that come with it, to the extent the claim is caused by content you had no right to send, your not having the authority or giving the notice section 5 describes, your material breach of these terms, or your misuse or alteration of a card or guidance. This does not cover any part of a claim caused by AR Logic's own breach or wrongful conduct.
Changes, law and contact.
12. Suspension and termination
We may suspend or end your access at any time, with or without notice, if we believe you have broken these terms, if the law requires it, or if we stop offering the service. You may stop using fixRAgent and delete your account at any time. Sections 6, 7, 9, 10, 11, 14 and 15 survive.
13. Changes to these terms
We may change these terms. The date at the top is the date of the current version, and the version stamp is stored with every consent you give. For a change that materially affects you we will email you first, where we have an address. Using fixRAgent after a change means you accept it from then on. A change to these terms never widens what we may do with data you gave us before it, and never overrides a signed agreement.
14. Law and disputes
These terms are governed by the law of the State of Ohio, United States, without regard to its conflict-of-law rules. Any dispute that cannot be settled by talking to us goes to the state or federal courts sitting in Ohio, and you and we each agree to that jurisdiction. You may bring an eligible claim in small-claims court instead. You and we each agree to bring claims only in our own name and not as a plaintiff or member of a class, consolidated or representative action, to the extent the law allows.
15. General
These terms, the Privacy Policy and the API Terms are the whole agreement between you and AR Logic about fixRAgent. If a part of them cannot be enforced, the rest still applies. If we do not enforce a term, we can still enforce it later. We may assign these terms to a successor to our business; you may not assign them. Our records of electronic acceptance — the version of the text you saw, when, and the consent you gave — may be used to show what you agreed to. Notices to us go to legal@fixragent.com. These terms are written in English and English is the governing text.
