Phase 1: in force. Awaab’s Law has applied in England since 27 October 2025 to damp and mould and to emergency hazards, with a 24-hour rule for emergency hazards.
What Can a Photo Tell a Housing Officer Under Awaab’s Law?
More than you’d think. fixRAgent reads one photo from a resident and tells your team what it is, how urgent it looks, which trade to send and what to tell the resident. The call on the hazard, and the clock that goes with it, stays with your team, now with a picture and a time from the first report.
Try it on a resident photoSend one photo. See what it is, how urgent, who to call and what to tell the resident.
The Dates, As They Stand.
Phase 2: scheduled for 30 November 2026. The GOV.UK guidance for social housing landlords says it applies from that date, when the amendment regulations come into force. Those regulations are still in draft in Parliament, so the date is scheduled, not yet law.
Who it covers. Social landlords. GOV.UK has the current position.
What a Photo Shows.
What the thing is. Whether a fault is visible. A visible hazard, such as a consumer unit with its cover off or water under a boiler. One of four urgency words: EMERGENCY, TODAY, THIS WEEK, WHENEVER. The trade to call. A line to say to the resident.
Each Triage Profile keeps the resident’s photo, the reads behind the answer and the time it came in under its own link, from the first report.
Everything past the photo, like what’s behind the wall or what’s causing the damp, is for the surveyor or Gas Safe engineer on site. The Triage Profile says which one to send.
One Example, Read on 21 October 2026.
A public photo of an open Hager consumer unit with the cover off, from Wikimedia Commons.
- Urgency:
- EMERGENCY
- What it is:
- Consumer unit with the cover missing, internal wiring exposed
- Trade to call:
- Electrician
- How sure:
- 3 of 3 reads agreed
- Triage Profile:
- fixragent.com/c/10770d137fbf
Open the link to see the photo with the read marked on it.
Questions Housing Teams Ask.
Where Does fixRAgent Fit with Awaab's Law?
At the very start. It turns the resident's first photo into what it is, how urgent it looks, which trade to call and what to say, with the time it came in. Whether a hazard is an emergency hazard in law, and what has to happen by when, is your team's call. fixRAgent makes no compliance claim.
What Does a Photo Show?
What is in the frame: what the thing is, whether a fault is visible, a visible hazard such as a consumer unit with its cover off or water under a boiler, one of four urgency words and the trade to call. Everything past the photo, like what's behind the wall or what's causing the damp, is for the surveyor or Gas Safe engineer on site. The Triage Profile says which one to send.
When Does Awaab's Law Apply?
Phase 1, for damp and mould and for emergency hazards (a 24-hour rule), has been in force in England since 27 October 2025. Phase 2 is scheduled to apply from 30 November 2026: the GOV.UK guidance says it applies from that date when the amendment regulations come into force, and those regulations are still in draft in Parliament. It applies to social landlords. Check GOV.UK for the current position.
How Does It Fit with Our Housing Management System?
Paste the Triage Profile link or its fields into the record you already keep. One link carries the photo, the read and the time.
What If There Is a Gas Smell or Someone Is at Risk Right Now?
For a gas smell, call the National Gas Emergency Service on 0800 111 999. For a fire or someone at risk, call 999. A photo tool is not the way to deal with an emergency in progress.
See What a Photo Tells You.
Send one resident photo and read the Triage Profile.
Published by fixRAgent (AR Logic LLC). Updated 24 October 2026.