Snap a photo — see what it is, how urgent, who to call.
One photo of the problem. fixRAgent reads it and gives you a Triage Profile.
Triage a photo nowNo sign-up.
Treat it as urgent — deal with it today. If you see smoke or flames, or smell burning, turn it off at the breaker and keep the door closed. If a fire does not go out, get out and call 911.
Take the photo. We’ll tell you what it is.
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Managing this for someone else? Managers: set it up for your buildings →
Managing this for someone else? There is a version of this for whole portfolios.
Managers: set it up for your buildings →“Over Temperature Error”
— Samsung Canada, Understanding the meaning of error codes on your Samsung microwave. Codes vary by model: check your microwave’s own manual. Samsung says this page covers microwaves sold in Canada; codes may differ elsewhere.
In plain words, E-24 is about a temperature sensor or its wiring — the control reads a value it does not trust, or a temperature outside its limits.
Samsung gives 11 other temperature sensor codes for this microwave: C-10 (Error with Gas/Easy/PH Sensor), C-20 (Error with Temperature Sensor), C-70 (Error with Steam Sensor), E-11 (Open Gas Sensor Error), E-12 (Short Gas Sensor Error).
Next to E-24 in Samsung’s table: E-22 (Short Temp Sensor Error) and E-36 (Door Open Error).
Safety: If you see smoke or flames, or smell burning, turn it off at the breaker and keep the door closed. If a fire does not go out, get out and call 911.
At least TODAY. fixRAgent treats this code as needing attention today. It points at water where it should not be, overheating, a combustion or ignition safety shutdown, food that may be warming, or a wiring problem. This is fixRAgent’s reading, not the manufacturer’s. A photo can raise it — water near wiring, scorch marks, a gas smell — but a code never lowers what the photo shows.
Appliance repair. Have the model and serial numbers from the label ready — a photo of the label works.
Check whether your model is under a safety recall on the U.S. Consumer Product Safety Commission’s site: cpsc.gov/Recalls. Your owner’s manual is on Samsung’s support site; search it with the model number from the label.