Snap a photo — see what it is, how urgent, who to call.
One photo of the problem. fixRAgent reads it and gives you a Triage Profile.
Triage a photo nowNo sign-up.
Usually not an emergency. If it smells like burning, sparks, or trips the breaker, switch it off at the breaker and leave it off until it is checked.
Take the photo. We’ll tell you what it is.
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Managing this for someone else? Managers: set it up for your buildings →
Managing this for someone else? There is a version of this for whole portfolios.
Managers: set it up for your buildings →“Communication Error”
— Samsung US, Samsung refrigerator error codes. Codes vary by model: check your refrigerator’s own manual.
The same code can also show as: PC CH.
In plain words, PC ER is about the electronic control or its keypad — a board, a connection between boards, or a stuck key.
Samsung gives one other control and display code for this refrigerator: 88 88 (Communication Fault).
Next to PC ER in Samsung’s table: 88 88 (Communication Fault) and AP (Access Point).
Safety: If it smells like burning, sparks, or trips the breaker, switch it off at the breaker and leave it off until it is checked.
At least THIS WEEK. fixRAgent treats this code as a this-week repair: the appliance has reported a fault, but the code alone does not point at a safety hazard. This is fixRAgent’s reading, not the manufacturer’s. A photo can raise it — water near wiring, scorch marks, a gas smell — but a code never lowers what the photo shows.
Appliance repair. Have the model and serial numbers from the label ready — a photo of the label works.
Check whether your model is under a safety recall on the U.S. Consumer Product Safety Commission’s site: cpsc.gov/Recalls. Your owner’s manual is on Samsung’s support site; search it with the model number from the label.