Snap a photo — see what it is, how urgent, who to call.
One photo of the problem. fixRAgent reads it and gives you a Triage Profile.
Triage a photo nowNo sign-up.
Treat it as urgent — deal with it today. If you smell gas, do not touch switches or try to relight anything: leave, and call the gas utility or 911 from outside.
Take the photo. We’ll tell you what it is.
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Managing this for someone else? Managers: set it up for your buildings →
Managing this for someone else? There is a version of this for whole portfolios.
Managers: set it up for your buildings →“Water heater is overheating.”
— Rheem, Rheem tankless gas water heater Use & Care manual (AP22009 Rev 04), Service Error Code Chart. Codes vary by model: check your tankless water heater’s own manual.
In plain words, 14 is about the heating circuit — an element, a relay or a safety limit in the heating path.
Rheem gives one other heating circuit code for this tankless water heater: 1L (Water heater has buildup of lime deposits).
Next to 14 in Rheem’s table: 1L (Water heater has buildup of lime deposits) and 31 (Faulty inlet thermistor).
Safety: If you smell gas, do not touch switches or try to relight anything: leave, and call the gas utility or 911 from outside.
At least TODAY. fixRAgent treats this code as needing attention today. It points at water where it should not be, overheating, a combustion or ignition safety shutdown, food that may be warming, or a wiring problem. This is fixRAgent’s reading, not the manufacturer’s. A photo can raise it — water near wiring, scorch marks, a gas smell — but a code never lowers what the photo shows.
Plumber. Have the model and serial numbers from the label ready — a photo of the label works.
Check whether your model is under a safety recall on the U.S. Consumer Product Safety Commission’s site: cpsc.gov/Recalls. Your owner’s manual is on Rheem’s support site; search it with the model number from the label.