Maintenance triage from a tenant’s photo. Who to call, how fast, what to say. For property managers.

A photo at 11pm.
A decision before midnight.

What it is, how urgent, which trade — and what to say to your tenant right now. No sign‑up.

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A garbage disposal under a kitchen sink, leaking onto the cabinet floor — photographed in a building we own

A real card · 13 Sep 2026

Your own photo, read now
No sign‑up
Photographs, not diagrams

The card

The same photo, read two ways.

As receivedResident message · example

Copper water supply pipe with an active leak, the photograph as received

Resident message

"theres water coming from a pipe in the basement again, its been doing it a while. can someone come look"

As triagedin about ten seconds

The same photograph — no components located

EMERGENCY · PLUMBER the whole photograph, read

Triage carda real card · 13 Sep 2026

What it isCopper water supply pipe

UrgencyEMERGENCY

TradePlumber

Say thisI've seen the photo and I'm treating this as an emergency. Please keep away from the copper supply pipe and don't use it. I'm getting a plumber to you tonight — out of hours if that's what it takes. Call me straight away if anything changes before they arrive.

Agreement3 reads. Same answer.

Say this

And the words to send, already written.

Naming the fault is half of it. The other half is the message you have to write at 11pm, to somebody who is frightened and is not a technician. The card writes that too, in your voice, ready to send.

“I’ve seen the photo and I’m treating this as an emergency. Please keep away from the disposal and don’t run the tap. I’m getting a plumber to you tonight — out of hours if that is what it takes. If anything changes before they arrive, call me straight away.”

The card’s own words · yours to copy, or to send as a text

You make the call. The card names the urgency, the trade and the words for your tenant. The phone stays in your hand.
Nobody is sent anywhere. We do not book, schedule or promise a visit. You do, with what the card gave you.

What arrives

A photo arrives and someone has to decide.

A landlord at 11pm. A handyman in a driveway. This is what actually arrives — phone photos taken in bad light by somebody who is not a technician. Somebody still has to call it.

What it reads

It reads hardware, not adjectives.

No sensors. No retrofit. One photograph of something nobody wired up — and the card says what it found, and where.

Reading your photoone phone photo, taken outside
Finding the partCentral AC Condenser · rusted fan grille · condenser housing
Checking how urgent it isThe outdoor condenser unit exhibits significant surface rusting on the top fan guard and cabinet exterior, requiring rust removal and protective coating. · HVAC Technician
Choosing who to call

Central AC Condenser — the engine located rusted fan grille and condenser housing on this photograph

The part

It reads the fitting, not the room.

A resident photographs a puddle. What matters is eighteen inches above it — which fitting, which thread, which side of the shutoff. The card names the part, so the person who drives out is the right person.

The contract

One photo in. One shape out.

The photo goes in and the same JSON shape comes out every time — a triage id, the card’s fields, and a callback for what actually happened. Developers don’t take our word for it; they read the JSON.

Copies a one-line install prompt for your coding agent. The HTTP door, in one paste.

POST /api/triage 200 OK

What you get

What you get, in four lines.

You make the call. The card names the urgency, the trade and the words for your tenant. The phone stays in your hand.
It runs beside the software you already have. A photo goes in, a card comes out, and your system stays yours.
It names the fitting and the trade. Enough to send the right person the first time.
Triage, built to be checked. The same photograph is read more than once, the card shows how many reads agreed, and the final word is yours.

The day after

A guess at 11pm.
An answer the next day.

Every card is a guess until the person who was there says what it was. So the next afternoon one question comes back, and one tap closes it.

The garbage disposal from the card above, photographed in a building we own — Unit 9 · the photograph from the card above

What did the garbage disposal turn out to be?

Fixed Still open It was something else

One tap, no sign‑up, no reply to write. The answer goes on the record for that unit — and every closed one makes the next card sharper for buildings like yours.